NOVA Gas Transmission Ltd. (NGTL) is an industry leader in successfully applying new technology to meet business needs. The company has had a formal technology development program since 1983 and invests approximately $5.5 million annually towards developing and implementing beneficial new technology. Over the years, this leadership has provided tremendous value to NGTL’s customers, shareholders, employees and the communities in which it operates.
In 1994, as part of the company’s re-engineering initiative, a high-level scoping effort identified several opportunities to further enhance the business value derived through the application of technology. To realize these opportunities, NGTL launched an effort to renew its processes for managing technology. Through this renewal effort, NGTL: 1) developed guiding organizational principles for managing technology, 2) established Key Technology Areas of focus, 3) re-structured its technology development organization, 4) leveraged best-practice concepts to improve the process of developing and implementing technologies, and 5) made significant progress in marketing the value of technological innovation across the organization.
This paper will highlight NGTL’s technology management renewal effort including its historical context and rationale, the process used and the major outcomes.